From the Minister

Message from the Attorney-General, Justice Minister and Leader of the House

The Hon Yvette D’Ath MP


National framework to help reduce harm from online gambling

In late May, the Palaszczuk Government introduced the first round of strict new measures to protect Queenslanders who use Australian-based online wagering and betting services.

The new measures, being progressively implemented Australia-wide until May 2020, make up the National Consumer Protection Framework for Online Wagering.

The framework is the result of agreement between state, territory and commonwealth governments to provide strong, nationally consistent minimum protections for consumers of online gambling services licensed in Australia. 

Operators will need to comply with 10 requirements designed to empower individuals and ensure the harm from online gambling is minimised. 

The measures will provide people with easy-to-use tools and information to better control their gambling, from a voluntary opt-out pre-commitment scheme through to a national self-exclusion register. Operators will be required to introduce betting account deposit limits, have restrictions placed on direct marketing, and will be banned from offering inducements for consumers to continue betting.

A review conducted by the Commonwealth Government found online gambling to be the fastest growing gambling segment in Australia. It is estimated that one million Australians actively use online gambling accounts.

It is of concern to the Palaszczuk Government that the rate of online problem gambling in Australia is three times higher than all other gambling platforms. More than 240,000 individuals in Australia are at risk of, or already experiencing, significant harm caused by online gambling.

I am confident the measures outlined in the national framework set a new benchmark for harm minimisation of online gambling.

The national framework will undergo regular review and updating to maintain continuous improvement and keep pace with best-practice and the changing gambling environment.

I am pleased to advise that Tabcorp, the only online wagering and betting provider licensed in Queensland, is currently leading the way amongst providers by having already implemented many of the framework’s requirements. 

You can view more details about the framework - click here