From the olgr

Brian Bauer
Acting Executive Director, OLGR

p: 13 QGOV (13 74 68)

Expect your annual liquor licence fee notice soon
Annual liquor licence fee notices for 2019 are mailed to licensees in June and are due for payment by 31 July 2019.

It’s vital you pay your annual fee by the due date to avoid your licence being automatically suspended, as you will be then unable to sell liquor. If your fee remains unpaid for a further 28 days, your licence will be automatically cancelled.

Selling liquor with a suspended or cancelled licence will result in serious consequences such as a significant fine. Last year, more than $150,000 in fines were issued in these circumstances, so make sure you put this important date in your diary now to ensure it is not forgotten.

You may be eligible to pay your licence fee in instalments if you are suffering from personal or financial hardship or have been adversely affected by natural disaster. To check if you are eligible, visit and search for ‘payment of liquor licence fees by instalments’. Applications to pay by instalments must be received by 10 July 2019.

If you need more information or assistance, please call the Office of Liquor and Gaming Regulation’s Licensing Division on (07) 3224 7131.

Coopers Plains karaoke venue prosecuted - selling liquor without a licence
The director of a company which owns a Karaoke venue and restaurant in Coopers Plains paid a heavy price for disregarding Queensland’s liquor legislation.

Last month, the company director plead guilty to two charges of breaching the Liquor Act 1992, and the company was convicted and fined $15,000 in the Holland Park Magistrates Court.

In 2018, Office of Liquor and Gaming Regulation (OLGR) investigators attended the company premises at Coopers Plains as part of their investigations. The officers found evidence that liquor to the value of $37,740 had been sold from the venue without the authority of a licence or permit, between 30 April and 31 July 2018. 
Investigators seized a large quantity of liquor in bottles and other containers during their inspection onsite.

Selling liquor without a licence is a serious offence, and the company director knowingly sold and carried liquor without a licence.

Queensland liquor laws are designed to maintain responsible liquor and hospitality industries, but most importantly to keep Queenslanders safe by preventing and minimising the adverse effects of alcohol.

OLGR routinely works with other government agencies and local councils to identify instances of non-compliance and areas for improvement.

If you ever have any questions or concerns about your liquor licence conditions, responsibilities under the Act, please contact OLGR on 13GOV or visit 

Rules around minors on licensed premises
All staff of licensed premises - including bar staff, contracted security, bottle shop attendants and restaurant staff - are responsible for ensuring minors do not enter or remain on licensed premises(except exempted minors) and are not served or sold alcohol. 

‘Exempt minors’ are those under the age of 18 permitted on licensed premises in particular circumstances or for a particular reason. They must never consume, or be supplied, liquor. Common circumstances for exempt minors include a minor eating a meal on a premises, or attending an organised function on a premises. It is essential your staff are aware of their obligations and the potential fines that may apply. 

It’s particularly important you and your staff examine IDs carefully and thoroughly. Simply checking an ID will not protect you from prosecution if the person in the photo does not appear to be the person presenting the ID.

Employing minors 
Minors may work in a licensed premises where it operates without an adult entertainment permit.

If your licence does not include an adult entertainment permit, provisions of the Child Employment Regulation 2006 may also affect you. Specifically, minors are prohibited from:
  • being employed in licensed premises that feature activities such as topless waitressing
  • working while nude or partially nude
  • being exposed to inappropriate roles and situations, including being present while another person is nude or partially nude in the workplace
Minors in bottleshops
Minors may be allowed in bottleshops where they are accompanied by a responsible adult. A responsible adult is defined in the Liquor Act 1992 as “a parent, step-parent or guardian of the minor; an adult who has parental rights and responsibilities for the minor." 

Read more details at and look for ‘Minors and under-age drinking on licensed premises’.

The ins and outs of self-exclusion
Gambling patrons who feel their gambling is getting too much for them to cope with can self-exclude from all, or part of your venue, or gambling activity at your venue. 

If a patron of your club does come to you or your staff to self-exclude, you are obliged to help them set up the required documentation – do you know what you need to do? 

Different exclusion requirements, processes and forms vary with gaming types - make sure you download the resource manual for your respective industry. 

How a patron can self-exclude from gambling 
When a patron approaches you to self-exclude, the first step is to have them complete a Form 3A: Self-exclusion notice. You then need to process the form, as instructed in the resource manual for your respective industry. 

Let your patron know their self-exclusion is for a five-year period. It cannot be revoked, except within the 24-hour cooling-off period after they have received Form 3B: Self-exclusion order or after at least 12 months after the person received Form 3B.

Ensure you provide the self-excluding patron with a least one gambling help service provider, as soon as they come to you for help. Go to for details.

Enforcing a self-exclusion
You must take all reasonable steps to enforce the self-exclusion and remove patrons who breach it or risk penalty and prosecution to yourself, your employees and the self-excluded patron.

To find out more details, or download self-exclusion signage for your venue, go to and search for ‘Gambling related exclusions’.

Save the date, 1 July 2019—online link opens for excluded persons report 
From 1 July 2019, an online link will open to allow you to report your gaming exclusions data for the period 1 January to 30 June 2019 ( 

Using the above link is quick and easy and does away with the need to fax or mail forms to the Office of Regulatory Policy.

Please phone 3033 0015 or email if you need help completing your report, which is due by 19 July 2019.

Under section 261K of the Gaming Machine Act 1991 and section 16A of the Gaming Machine Regulation 2002, licensees and nominees are legally required to complete and submit exclusions data to the Office of Regulatory Policy. Please remember, you are obliged to submit a report even if your venue has had no exclusions during the reporting period. The data collected is used to inform gambling and harm minimisation policy.

Responsible Gambling Awareness Week 29 July – 4 August. Give your gambling a health check!

We encourage Queensland gamblers to take a break and review their gambling habits during Responsible Gambling Awareness Week (RGAW) 2019, which will be held from 29 July to 4 August 2019.

Every year RGAW aims to encourage gamblers to stay within their limits and highlights support available to people who feel that gambling has become a problem for them, or someone they know.

This year we are inviting people to give their gambling a health check by using a quiz available on the Gambling Help Queensland website, 

Show us, and your patrons, your support. Signage and electronic LCD displays will be made available closer to RGAW 2019. Or, you can contact your local Gambling Help service to find out how you can get involved in local activities.